Refund policy
Returns & Refunds
All of our products are print-on-demand, which means each item is unique and produced only once you order it. Because every product is made specifically for your order, we're unable to accept returns or exchanges if you ordered the wrong size or color, or simply changed your mind. Please review the size charts and product details on each page before checking out.
Damaged or defective items
If your order arrives damaged, misprinted, or with a manufacturing error, we'll make it right. Contact us within 30 days of delivery with your order number and a clear photo of the issue. We'll send a free replacement or issue a refund. There's no need to ship the item back.
How to start a request
Email us at ralphs@waypointagency.com with:
- Your order number
- A clear photo of the damage or defect
We typically respond within 1 to 2 business days.
Lost or undelivered packages
If tracking shows your package as delivered but you haven't received it, or if it appears stuck in transit, reach out and we'll work with the carrier to resolve it.